Amazon is a giant e-commerce company that offers various services, including the Amazon credit card issued by Synchrony Bank. While the card offers several benefits to its users, it’s not uncommon for customers to have questions or issues that require customer service assistance. This article will cover everything you need to know about Amazon Credit Card Synchrony Customer Service.
Understanding the Amazon Credit Card
What is an Amazon Credit Card?
The Amazon Credit Card is a credit card issued by Synchrony Bank that enables customers to make purchases on Amazon.com and earn rewards on eligible purchases.
What are the Benefits of the Amazon Credit Card?
The Amazon Credit Card offers several benefits, including:
- 5% cash back on eligible purchases on Amazon.com for eligible Prime members
- 3% cash back on eligible purchases on Amazon.com for non-Prime members
- 2% cash back at gas stations, restaurants, and drugstores
- 1% cash back on all other eligible purchases
How Can You Apply for the Amazon Credit Card?
You can apply for the Amazon Credit Card online by visiting the Amazon website and clicking on the “Credit & Payment” tab. You will need to provide some personal information and financial details, and Synchrony Bank will review your application to determine your eligibility.
Amazon Credit Card Synchrony Customer Service
How Can You Contact Amazon Credit Card Synchrony Customer Service?
You can contact Amazon Credit Card Synchrony Customer Service in several ways, including:
- By phone: You can call the customer service number on the back of your card or the general customer service number (1-866-634-8379) for assistance.
- Online: You can log in to your account on the Amazon website and send a message to customer service.
- By mail: You can send a letter to the address on the back of your card.
What Services Does Amazon Credit Card Synchrony Customer Service Provide?
Amazon Credit Card Synchrony Customer Service provides assistance with several services, including:
- Account management: You can get help with managing your account, such as updating your personal information, making payments, or disputing charges.
- Rewards: You can get information on how to earn and redeem rewards, as well as the status of your rewards balance.
- Security: You can get help with issues related to fraud or security breaches, such as reporting unauthorized transactions or resetting your password.
What Are the Hours of Operation for Amazon Credit Card Synchrony Customer Service?
Amazon Credit Card Synchrony Customer Service is available seven days a week, from 7 am to 12 am ET.
Common Issues with Amazon Credit Card Synchrony Customer Service
What Should You Do If You Can’t Reach Amazon Credit Card Synchrony Customer Service?
If you can’t reach Amazon Credit Card Synchrony Customer Service, you can try:
- Calling again at a different time.
- Contacting Amazon customer service for assistance.
- Sending a message through your account on the Amazon website.
What Should You Do If You Have a Dispute with Amazon Credit Card Synchrony?
If you have a dispute with Amazon Credit Card Synchrony, you should contact customer service as soon as possible to try to resolve the issue. If you are unable to resolve the issue through customer service, you can file a complaint with the Consumer Financial Protection Bureau.
What Should You Do If You Lose Your Amazon Credit Card?
If you lose your Amazon Credit Card, you should contact customer service as soon as possible to report the loss and request a replacement card.
Conclusion
Amazon Credit Card Synchrony Customer Service provides several options for customers to get assistance with their credit card accounts. By understanding Apologies, here’s the continuation of the article:
how to contact customer service, the services provided, and common issues, you can ensure that you have a positive experience with your Amazon Credit Card. If you have any questions or issues, don’t hesitate to reach out to customer service for assistance.
FAQs
- Can I apply for the Amazon Credit Card without a Prime membership? Yes, non-Prime members can still apply for and use the Amazon Credit Card. However, they will earn a lower percentage of cashback on eligible purchases.
- How do I check my Amazon Credit Card rewards balance? You can check your rewards balance by logging in to your account on the Amazon website or through the Synchrony Bank website.
- Can I dispute a charge on my Amazon Credit Card? Yes, if you notice an unauthorized charge or an error on your Amazon Credit Card statement, you can contact customer service to dispute the charge.
- What should I do if I suspect fraud on my Amazon Credit Card account? If you suspect fraud on your Amazon Credit Card account, you should contact customer service as soon as possible to report the issue and prevent further unauthorized charges.
- Can I use my Amazon Credit Card for purchases outside of Amazon.com? Yes, you can use your Amazon Credit Card for purchases at other retailers that accept Mastercard, but you will only earn the base percentage of cashback on those purchases.