Sam’s Club Credit Card Synchrony Bank Phone Number Guide

Managing a Sam’s Club credit card can seem complex. This is especially true when it’s time to ask for help. Fortunately, contacting the right customer service is key. You can do this via the Synchrony Bank phone number for the Sam’s Club credit card. It is crucial for fixing any issues you may encounter. It may be a billing error. Or, it may be questions about account management. Or, it may be just updating personal info. Knowing how to contact Synchrony Bank is vital for every cardholder. This connection ensures your account runs well. It also protects your finances.

Sam's Club Credit Card Synchrony Bank Phone Number
Sam’s Club Credit Card Synchrony Bank Phone Number

In the next sections, we will guide you through the steps. They will help you contact Synchrony Bank about your Sam’s Club credit card. We will also explain why you might need to call and explore self-service resources for your card. Also, knowing what to expect when calling Synchrony Bank customer service. Preparing for it can speed up the process. It can also make it less stressful. We aim to give you a clear roadmap. It includes tips for using the Sam’s Club credit card login at Synchrony Bank. The goal is to make managing your credit card account as easy as possible.

Steps to Contact Synchrony Bank for Sam’s Club Credit Card

Using the Phone Number

We can manage our Sam’s Club Credit Card through Synchrony Bank. We can use the special customer service number. For general account management, we can call 1-866-226-5638. This line allows us to ask about our account. We can also report issues or ask about our credit card usage. Additionally, for specific needs like opening a new account, the same number applies. This ensures streamlined communication.

Contacting via Mail

Many of us prefer to handle our credit card matters by mail. Send payments to the Sam’s Club Credit Card at Synchrony Bank/Sam’s Club. The address is PO Box 530942, Atlanta, GA 30353-0942. We must send our payments at least 5-7 days before the due date. This is key to avoid late fees. Mail payments take the longest to post.

Using the Online Portal

We can access and manage our Sam’s Club Credit Card online. It gives us a handy way to track our transactions. We can register or log in at This portal lets us see our balance, due date, and minimum payment due. It also lets us enroll in Autopay. We can set payment reminders and go paperless by getting online bills. The portal offers options for direct communication with customer service. You can chat with an agent or send a secure email. This enhances the ease of managing our account well.

Common Reasons to Call Synchrony Bank for Sam’s Club Credit Card

Disputing Charges

If we notice unauthorized charges on our Sam’s Club credit card, it’s crucial to act swiftly. We should quickly contact our credit/debit card company or bank. We need to tell them about the unauthorized usage and dispute any charges. We must take this action. It is vital to recover any unauthorized charges. It will protect our account against more theft or fraud. If someone used our online account without permission, we need to reset our password. We also need to delete any saved card payment info. Also, if we use the same login for other accounts, we should also reset those passwords.

Resetting Passwords

We must regularly update our online account passwords for security and privacy. This is especially true if we suspect unauthorized access. We can sign in to our account. Then, we can go to the ‘My Account’ page. There, we select ‘Account Information’ and click on the ‘Personal Information’ link. Here, we can change our password by clicking the ‘Change’ link in-line with our password. We must ensure our new password is different from the old one. This will avoid errors and boost security. Once updated, our screen will return to the Account Summary page. It will confirm the changes.

Updating Account Information

Keeping our account information up-to-date is crucial for effective communication and service. We can update our phone number, address, or email by signing into our online account. We select ‘Account Information’ from the ‘Membership’ section. Then, we click on the Personal Information link. Here, we can edit our information and save the changes. The changes will appear immediately on our account summary page. This process ensures that all our account communications are accurate. It also ensures that transactions are secure. For big changes, like name or birth date changes, we must visit the Membership Desk at our local club. We can’t change these online for security reasons.

Resources for Self-Service Related to Sam’s Club Credit Card

Synchrony Bank Mobile App

We can simplify managing our Sam’s Club credit card. We can do this by using the MySynchrony Mobile App. First, make sure our account is registered at or through the app. The app is available for download on both the App Store and Google Play. It offers features. You can view deals and offers, and make payments before 11:59 p.m. Eastern Time. This ensures same-day crediting. You can also schedule up to 12 future payments. The app uses industry-standard encryption technology, ensuring that our personal information is protected. Also, we can change or cancel payments with a ‘Scheduled’ status until 5:00 p.m. Eastern Time on the scheduled day. This gives us flexibility in managing our finances.

Sam’s Club Website Tools

We can use the tools on the Sam’s Club website for account management. We can do this by visiting There, we can sign up and see our balance and due dates. We can also set up Autopay to make sure we never miss a payment. The website also lets us customize alerts. We can also go paperless by choosing online billing statements. The website is for changing our account information. This includes the phone number, address, and email. It has an easy-to-use interface for making these updates quickly.

Automated Phone Services

For those who prefer phone transactions, Sam’s Club has automated phone services. They are accessible 24/7. We can call the number on the back of our Sam’s Club credit card. We can use it to make payments, get a credit line increase, update our account, and view recent activity. The automated system also offers options for both consumer and business credit accounts. It lets us manage many parts of our account easily. Also, for immediate account help, reps are available. They can quickly address our questions.

What to Expect When Calling Synchrony Bank Customer Service

When we call Synchrony Bank customer service, we can expect a simple and secure process. This is especially true. They use advanced tech to check our identity and protect our account.

Verification Process

At the start of our call, Synchrony Bank uses Prove’s Pre-Fill and Identity solutions. They greatly simplify the verification process. We might only need to provide the last four digits of our Social Security number. With our consent, this number auto-fills our digital application with verified data. This tech speeds up the process. It also boosts security by preventing fraud, such as synthetic identity fraud.

Hold Times

Based on experiences shared by other customers, the response times can vary. Generally, we make a payment or need instant credit updates. Synchrony is somewhat slow. Payments may take 3-4 days to post. But, our available credit may update sooner. It’s helpful for us to plan our calls and transactions with this timing in mind. It helps us to avoid inconvenience.

Follow-Up Actions

If we face fraud or unauthorized transactions, Synchrony Bank provides strong support. We should promptly alert them by calling 1-866-834-3205. Following our report, we might receive a Fraud Investigation Form to fill out and return via email or fax. Such claims are usually resolved in about 60 days. During this time, Synchrony investigates to fix the issue.

By understanding these steps, we can prepare for a smooth customer service interaction with Synchrony Bank. It will ensure they address our concerns quickly and accurately.


Q: How can I get in touch with Sam’s Club Synchrony Bank for credit card issues? You can contact Sam’s Club Synchrony Bank. You can ask about different card types.

  • Call (800) 964-1917 for PLCC accounts starting with 7714. Press 5 for Spanish.

  • Business Credit (BRC): Accounts starting with 7715.

  • Consumer MasterCard: Accounts starting with 5213.

  • Business MasterCard: Accounts starting with 5560.

  • Direct Credit: Accounts starting with 040.

Q: What is the customer service phone number for Synchrony Bank? You can reach Synchrony Bank’s customer service at their main hotline. But, the numbers can vary by account or service.

Q: What is the toll-free number for Sam’s Club? A: The general 1-800 number for Sam’s Club can be used for inquiries and support, but it is not specified here. For the latest info, visit Sam’s Club’s official site. Or, contact their customer service.

Q: Is the Sam’s Club credit card issued by Synchrony Bank? Yes, Synchrony Bank issues the Sam’s Club Mastercard. They do so under a license from Mastercard International Incorporated.

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